Guide
If you have an active leak, shut off the nearest isolation valve or main stopcock as quickly as possible. Limiting water flow in the first few minutes reduces damage significantly.
Switch off nearby electrical circuits if water is spreading near sockets, appliances, or fuse boards. Safety comes first before any cleanup attempts.
Take photos of visible damage and leak points for insurance records, then move valuables and soft furnishings out of affected areas.
Avoid temporary fixes that rely on excessive force or unsuitable sealants. Improvised repairs can worsen fittings and make permanent repair more complex.
When you call, share the leak location, severity, and whether supply has been isolated. Clear information helps dispatch the right tools and parts for a faster first visit resolution.
After repair, ask for guidance on preventive checks, especially around joints, valves, and appliances in high-risk areas such as kitchens, utility rooms, and bathrooms.